Run your e-commerce FAQs, orders, and tracking through Telegram

Answers customer questions, takes orders, and sends confirmation emails automatically through a Telegram chat.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"customer messages telegram bot"]:::trig s0(("customer messages bot")):::human s1["classify request type"]:::task trig --> s0 s0 --> s1 gx{"× what type of request"}:::gate s1 --> gx p00["answer from faq sheet"]:::task gx -->|"faq question"| p00 p10["answer from product sheet"]:::task gx -->|"product question"| p10 p20["check stock"]:::task gx -->|"order request"| p20 p21["place order"]:::task p20 --> p21 p00 --> out p10 --> out p21 --> out out[/"customer served without staff involvement"/]:::out pay{{"frees up hours spent on repetitive support"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA personOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsE-commerce & ProductMessaging & NotificationsSpreadsheet & Database Ops
Connects
TelegramGoogle SheetsGmail

The problem it solves

You're fielding the same customer questions over and over, from shipping times to order status, while also manually checking stock and typing confirmation emails. It eats hours that should go toward running the business.

Who it fits

Small e-commerce sellers who handle customer service and order processing themselves.

How it works

  1. A customer messages your Telegram bot with a question, product request, or order
  2. The system checks whether it's a FAQ, product question, or order request
  3. It answers from your FAQ and product sheets or places the order and checks stock
  4. A confirmation email is sent to the customer and the order is logged
What you get

Questions and orders handled without picking up the phone

Your customers get FAQ answers, product help, and order placement through a Telegram chat that runs around the clock.

What you get

Answered customer questions, a logged order, and an automatic confirmation email, without you typing a word.

What you need

A Telegram bot account, a Google Sheets account, and a Gmail account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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