Automatically analyze and reply to customer feedback with AI

flowchart TD trig>"feedback submitted via form or email"]:::trig s0["analyze sentiment and key issue"]:::task s1["draft reply and check tone"]:::task s2["send reply and log interaction"]:::task trig --> s0 s0 --> s1 gx{"× is feedback negative or high risk"}:::gate s1 --> gx p00["alert the support team"]:::task gx -->|"high risk feedback"| p00 p10["proceed to send"]:::task gx -->|"routine feedback"| p10 jn{"○ continue to send"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"personalized reply sent and logged"/]:::out pay{{"faster consistent responses to every customer"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff