Turn support emails into Zendesk tickets automatically

flowchart TD trig>"new support email arrives"]:::trig s0["filter spam and suspicious senders"]:::task s1["extract customer details and tags"]:::task s2["check for duplicate tickets"]:::task s3["create ticket for new request"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× is this a duplicate"}:::gate s2 --> gx p00["skip creating ticket"]:::task gx -->|"duplicate found"| p00 p10["create Zendesk ticket"]:::task gx -->|"new issue"| p10 p00 --> s3 p10 --> s3 out[/"clean duplicate-free ticket queue"/]:::out pay{{"support team stops doing data entry"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff