Turn scattered customer complaints into a clear insight report

AI reads raw customer complaints, groups them by theme, and produces a report of the top recurring issues.

How the work actually flows

A straight line. Runs once per individual complaint.

Pattern: Sequence (1) ยท Multiple Instances with a priori Run-Time Knowledge (14)

flowchart TD trig(("user submits complaint batch")):::human s0["split into individual complaints"]:::task s1[["classify each complaint"]]:::mi s2["group into recurring themes"]:::task s3[("save report to Google Docs")]:::store trig --> s0 s0 -->|"one per individual complaint"| s1 s1 --> s2 s2 --> s3 out[/"report of top recurring complaints"/]:::out pay{{"spot problems before they cost customers"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
A stepRuns once per itemA personA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsReporting & AnalyticsSurvey & FeedbackCustomer Support & Ticketing
Connects
Google GeminiGoogle Docs

The problem it solves

You're getting complaints from all over the place, but nobody has time to read through them all and spot the patterns. Recurring problems go unnoticed until they've already cost you customers.

Who it fits

Product managers, founders, and support teams dealing with a high volume of customer complaints.

How it works

  1. You submit or import a batch of complaint text
  2. The text is cleaned and split into individual complaints
  3. Google Gemini reads each one and identifies the core issue, category, tone, and urgency
  4. Similar complaints are grouped together to surface recurring themes
  5. A structured report of the top issues and root causes is saved to Google Docs
What you get

Top complaint themes ranked for you

You get a report grouping customer complaints into themes so the biggest recurring issues are easy to spot.

What you get

A Google Docs report showing the top recurring complaints, their root causes, and suggested improvement areas.

What you need

A Google Gemini API key and a Google Docs account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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