Sort and prioritize support emails automatically with AI

The system reads incoming support emails, classifies and prioritizes them with AI, and alerts your team in Slack.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"new support email arrives"]:::trig s0["classify email with ai"]:::svc s1[("create notion ticket")]:::store s2["send summary notification"]:::task trig --> s0 s0 --> s1 gx{"× ticket marked critical"}:::gate s1 --> gx p00["alert on-call team in slack"]:::task gx -->|"critical ticket"| p00 p10["no alert sent"]:::task gx -->|"not critical"| p10 jn{"○ ticket processed"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"organized ticket with priority set"/]:::out pay{{"urgent issues reach the team faster"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationMessaging & NotificationsCustomer Support & Ticketing
Connects
GmailGoogle GeminiNotionSlack

The problem it solves

Support emails pile up in your inbox with no clear order, so urgent issues can sit next to routine questions. Manually reading, categorizing, and routing each ticket takes time your support team doesn't have. Critical requests can get buried and go unanswered too long.

Who it fits

Customer support teams and operations managers handling email support requests.

How it works

  1. A new support email arrives in Gmail
  2. Gemini AI reads it and determines category, priority, and a suggested response
  3. A new ticket page is created in Notion with the classified details
  4. Critical tickets trigger an immediate Slack alert to the on-call team
  5. All tickets get a summary notification
What you get

Tickets a person still has to answer

Every incoming support email arrives already sorted by urgency so your team always knows what to open first.

What you get

An organized Notion ticket with priority and category, plus Slack alerts for urgent issues.

What you need

A Gmail account, a Google Gemini API key, a Notion workspace, and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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