Fill in missing details for new Intercom contacts automatically

When a new contact appears in Intercom, the automation fills in their phone, location, and company details.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new Intercom contact created"]:::trig s0["look up contact in ExactBuyer"]:::svc s1["retrieve phone location company"]:::task s2["update Intercom profile"]:::task trig --> s0 s0 --> s1 s1 --> s2 out[/"enriched Intercom contact profile"/]:::out pay{{"fuller profiles without manual research"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
API & Webhook IntegrationCustomer Support & Ticketing
Connects
IntercomExactBuyer

The problem it solves

New contacts often show up in Intercom with barely any information attached, just a name or an email. Your team ends up talking to people without knowing who they are, what company they're from, or how to reach them beyond chat.

Who it fits

Sales and support teams using Intercom who want fuller customer profiles without manual research.

How it works

  1. A new contact created in Intercom starts the automation
  2. The system looks up that contact in ExactBuyer
  3. ExactBuyer returns phone number, location, and company details
  4. The Intercom profile updates automatically with the new information
What you get

Contact profiles filled in without a lookup

New Intercom contacts get their phone number, location, and company filled in automatically, so profiles stay complete without anyone doing the research.

What you get

An Intercom contact record automatically filled in with phone, location, and company details.

What you need

An Intercom account and an ExactBuyer API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook