Answer customer order questions automatically with an AI support agent

flowchart TD trig>"customer sends chat message"]:::trig s0["verify customer email"]:::task s1["look up order details"]:::svc s2["compose AI reply"]:::task s3["send reply in chat"]:::svc trig --> s0 s1 --> s2 s2 --> s3 gx{"+ gather order info"}:::gate s0 --> gx p00["look up order and product"]:::task gx -->|"order and product"| p00 p10["check DHL shipping status"]:::task gx -->|"shipping"| p10 p20["look up billing details"]:::task gx -->|"billing"| p20 jn{"+ combine into answer"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"instant accurate reply sent"/]:::out pay{{"handles order questions without extra staff"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff