Give customers instant, tailored answers from your knowledge base

flowchart TD trig>"customer submits a question"]:::trig s0["classify question type"]:::svc s1["search knowledge base"]:::svc s2["write tailored answer"]:::task s3["deliver answer to user"]:::task trig --> s0 s1 --> s2 s2 --> s3 gx{"× what type of question"}:::gate s0 --> gx p00["search for facts"]:::task gx -->|"factual question"| p00 p10["search for analysis"]:::task gx -->|"analytical question"| p10 p20["search for context"]:::task gx -->|"opinion or context question"| p20 jn{"○ combine findings"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"accurate answer pulled from own documents"/]:::out pay{{"faster tailored support without staff time"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff