Manage your Zammad helpdesk with plain-English instructions

flowchart TD trig(("user sends plain-English instruction")):::human s0["AI interprets request"]:::svc s1["carry out matching Zammad action"]:::task s2(("confirm what was done")):::human trig --> s0 s1 --> s2 gx{"× what action was requested"}:::gate s0 --> gx p00["create new ticket"]:::task gx -->|"create ticket"| p00 p10["update user or record"]:::task gx -->|"update record"| p10 jn{"○ confirm result"}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"Zammad record created or updated"/]:::out pay{{"no need to open the helpdesk"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff