Email your team instantly when a live chat message arrives

Sends an instant email alert to your support team whenever a new chat message comes in on your website.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new live chat message"]:::trig s0["capture visitor message details"]:::task s1["format alert email"]:::task s2["send email to support team"]:::svc trig --> s0 s0 --> s1 s1 --> s2 out[/"instant email alert sent"/]:::out pay{{"no chat message goes unanswered"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Email AutomationMessaging & NotificationsAPI & Webhook IntegrationCustomer Support & Ticketing
Connects
Tawk.toGmail

The problem it solves

A visitor starts a chat on your website while your team is away from the dashboard, and the message just sits there unanswered. You lose the chance to help a customer or close a sale simply because no one saw the chat in time.

Who it fits

Small businesses running a live chat widget without someone watching it around the clock.

How it works

  1. A visitor sends a message through your live chat widget
  2. The details, including visitor name, country, and message text, are captured
  3. An alert email is formatted with those details
  4. The email is sent straight to your support team's inbox
What you get

Chat messages your team never misses

You get an instant email alert with visitor details the moment someone messages you through your live chat widget.

What you get

An email alert in your support inbox with the visitor's message and details.

What you need

A Tawk.to account and a Gmail account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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