Automate hotel guest emails from booking to review request

Sends welcome emails before check-in, review requests after checkout, and daily reports to your staff, all on autopilot.

How the work actually flows

It branches. Exactly one path is taken; runs once per guests checking in or out.

Pattern: Exclusive Choice (4) · Simple Merge (5) · Multiple Instances without Synchronization (12)

flowchart TD trig(["scheduled check several times daily"]):::trigtime s0[("check reservation spreadsheet")]:::store s1["send daily report to staff"]:::svc s2[["process each guest reservation"]]:::mi s3[("update spreadsheet log")]:::store trig --> s0 s0 --> s1 s1 -->|"one per guests checking in or out"| s2 gx{"× guest arriving or departing"}:::gate s2 --> gx p00["send welcome email"]:::task gx -->|"arriving guest"| p00 p10["send review request email"]:::task gx -->|"departing guest"| p10 jn{"○ mark as sent"}:::gate p00 --> jn p10 --> jn jn --> s3 out[/"guests receive timely emails"/]:::out pay{{"consistent guest communication effortlessly"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itAn outside serviceRuns once per itemA record or sheetOne path onlyPaths rejoinResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Email AutomationSpreadsheet & Database Ops
Connects
GmailGoogle Sheets
Featured in

The problem it solves

You want every guest to feel looked after before they arrive and get a nudge for a review after they leave, but remembering to send those emails for every booking is impossible to keep up with by hand. Front desk and housekeeping also need a clear daily rundown of who's arriving and departing, which usually means someone compiling it manually.

Who it fits

Hotels, B&Bs, and short-term rental hosts managing a steady flow of guest bookings.

How it works

  1. A schedule checks your reservation spreadsheet several times a day
  2. Guests arriving soon are sent a personalized welcome email
  3. Guests who checked out the day before get a review request email
  4. Every morning, a full arrivals and departures report is sent to your staff
  5. The spreadsheet is updated so no guest gets the same email twice
Quick estimate

What it is worth to you

Your numbers, your hourly cost. We add nothing hidden.

per week
minutes
minutes
$ per hour
0Hours freed per month
0Value per year at your hourly cost

Assumes every booking gets one welcome and one review email and the daily report is compiled every day of the week.

What you get

Personalized guest emails sent automatically and a daily operations report for your staff.

What you need

A Gmail account and a Google Sheets reservation list.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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