Close out resolved incidents across PagerDuty, Jira, and chat

When an incident is resolved, its ticket closes and the whole team is notified automatically across every tool.

How the work actually flows

It branches. Every path runs.

Pattern: Parallel Split (2)

flowchart TD trig(("incident marked resolved")):::human s0["update pagerduty status"]:::svc s1["move jira issue to done"]:::svc trig --> s0 s0 --> s1 gx{"+ which channels to notify"}:::gate s1 --> gx p00["post resolution message"]:::task gx -->|"team channel"| p00 p10["post follow-up message"]:::task gx -->|"incidents channel"| p10 p00 --> out p10 --> out out[/"incident closed everywhere"/]:::out pay{{"no manual cleanup needed"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
An outside serviceA personEvery pathResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
API & Webhook IntegrationProject & Task Management
Connects
PagerDutyJiraMattermost

The problem it solves

Once a problem is actually fixed, someone still has to remember to close the ticket, update the tracker, and let everyone know it's over. That cleanup step is easy to forget in the relief of getting things working again, leaving stale tickets and confused teammates.

Who it fits

An on-call or engineering team that wants incident cleanup handled without a manual checklist.

How it works

  1. Someone marks the incident as resolved
  2. The incident status in PagerDuty changes to resolved
  3. The related Jira issue is moved to done
  4. A message confirms the resolution in the team's incident channel
  5. A follow-up message notifies the wider incidents channel
What you get

Incidents closed out consistently across every tool

When an incident is resolved, its ticket, chat channel, and team notification all wrap up automatically together.

What you get

A closed PagerDuty incident, a completed Jira ticket, and a resolution announcement in team chat.

What you need

A PagerDuty account, a Jira account, and a Mattermost account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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