Auto-reply to routine customer emails and flag urgent ones for review

flowchart TD trig>"new email arrives"]:::trig s0["classify email intent and urgency"]:::svc s1["draft ai reply"]:::svc s2[("log outcome to sheet")]:::store trig --> s0 s0 --> s1 gx{"× is it routine or urgent"}:::gate s1 --> gx p00["send reply automatically"]:::task gx -->|"routine email"| p00 p10["flag to human in slack"]:::task gx -->|"urgent or negative email"| p10 jn{"○ before logging outcome"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"routine emails answered urgent ones flagged"/]:::out pay{{"faster replies less manual triage"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff