Answer customer support texts automatically with AI

flowchart TD trig>"new customer signs up"]:::trig s0["verify customer with code"]:::task s1["create customer session"]:::task s2["analyze incoming text"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× is message urgent"}:::gate s2 --> gx p00["alert your team"]:::task gx -->|"urgent message"| p00 p01["send reassuring text"]:::task p00 --> p01 p10["generate AI reply"]:::task gx -->|"routine message"| p10 p11["send reply to customer"]:::task p10 --> p11 p01 --> out p11 --> out out[/"customer texts answered automatically"/]:::out pay{{"round the clock support without extra staff"}}:::pay out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff