Answer employee IT questions in Slack using your knowledge base

flowchart TD trig>"employee messages it channel"]:::trig s0["receive slack direct message"]:::task s1["verify sender is real user"]:::task trig --> s0 s0 --> s1 gx{"× is sender a real user"}:::gate s1 --> gx p00["ignore message"]:::task gx -->|"bot message"| p00 p10["send acknowledgement reply"]:::task gx -->|"real user"| p10 p11["search knowledge base for answer"]:::task p10 --> p11 p00 --> out p11 --> out out[/"employee gets instant it answer"/]:::out pay{{"faster support less staff time"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff