Turn WhatsApp messages into trained product data and support replies

Reads WhatsApp messages, trains itself on product links, and answers customer support questions automatically.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"WhatsApp message received"]:::trig s0["classify message type"]:::task s1[("log outcome to sheets")]:::store trig --> s0 gx{"× product link or question"}:::gate s0 --> gx p00["summarize into product data"]:::task gx -->|"product link"| p00 p10["draft GPT-4 reply"]:::task gx -->|"customer question"| p10 p11["send WhatsApp reply"]:::task p10 --> p11 jn{"○ log to sheets"}:::gate p00 --> jn p11 --> jn jn --> s1 out[/"catalog updated and customer answered"/]:::out pay{{"faster support less manual work"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA record or sheetOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsMessaging & NotificationsImage & Media ProcessingSpreadsheet & Database OpsEducation & TrainingCustomer Support & Ticketing
Connects
WhatsAppOpenAIGoogle Sheets

The problem it solves

Product questions and support messages pile up faster than you can answer them, and every new product means manually typing details into a spreadsheet. When customers ask about pricing or troubleshooting, you or your team end up repeating the same answers over and over.

Who it fits

eCommerce businesses and product teams that handle sales and support through WhatsApp.

How it works

  1. A WhatsApp message arrives, either a product link to learn or a customer question
  2. Product links are read and summarized into name, price, and FAQs
  3. Customer questions are checked against that product data
  4. GPT-4 drafts a helpful, on-brand answer
  5. The reply is sent back on WhatsApp and logged in Google Sheets
What you get

Customer questions answered without you touching WhatsApp

Customers get instant answers to their product questions on WhatsApp day or night, while every conversation is logged for you in Google Sheets.

What you get

An always-updated product catalog in Google Sheets plus instant, logged replies to customer questions on WhatsApp.

What you need

A WhatsApp Business account, an OpenAI API key, and a Google Sheets account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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