Automatically triage incidents and enforce response time limits

flowchart TD trig>"incident report comes in"]:::trig s0["check against known issues"]:::task s1["assign severity level"]:::task s2["build response plan"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× what severity level"}:::gate s2 --> gx p00["alert immediately"]:::task gx -->|"critical"| p00 p10["alert on-call team"]:::task gx -->|"high"| p10 p20["notify asynchronously"]:::task gx -->|"low"| p20 jn{"○ start response deadline"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> out out[/"prioritized incident with timed response"/]:::out pay{{"nothing urgent slips through unanswered"}}:::pay out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff