Automatically track customer satisfaction scores across platforms

The system gathers satisfaction scores from surveys and review sites, then reports trends in one sheet.

How the work actually flows

A straight line. Runs once per one per feedback or review platform.

Pattern: Sequence (1) ยท Multiple Instances with a priori Design-Time Knowledge (13)

flowchart TD trig(["scheduled feedback check"]):::trigtime s0[["collect scores from each source"]]:::mi s1["analyze results for trends"]:::svc s2[("log findings in sheet")]:::store trig --> s0 s0 --> s1 s1 --> s2 out[/"updated satisfaction report in a sheet"/]:::out pay{{"spot customer problems before they spread"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itAn outside serviceRuns once per itemA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsSpreadsheet & Database OpsReporting & AnalyticsResearch & Market IntelligenceSurvey & Feedback
Connects
Bright DataOpenAIGoogle Sheets

The problem it solves

You want to know how customers really feel, but the feedback is scattered across survey tools, review sites, and forms. Checking each source by hand takes time you don't have, and by the time you spot a problem it's already hurting your reputation.

Who it fits

Customer experience or support teams who track satisfaction across multiple feedback channels.

How it works

  1. On a set schedule, the system visits your customer feedback and review sources
  2. It collects satisfaction scores and comments from each platform
  3. OpenAI analyzes the results for trends and problem areas
  4. Findings are logged and organized in Google Sheets
  5. You get an up-to-date satisfaction report without checking each site yourself
What you get

Satisfaction trends visible in one sheet

You get customer satisfaction scores from every survey and review site pulled together into one trend report automatically.

What you get

An updated Google Sheet with satisfaction scores, trends, and flagged problem areas.

What you need

A Bright Data account, an OpenAI account, and a Google account with Sheets access.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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