Turn online customer feedback into an AI executive briefing

Scans the web, Reddit, and X for what customers are saying, then AI writes a plain-English briefing.

How the work actually flows

A straight line. Runs once per each source you search.

Pattern: Sequence (1) ยท Multiple Instances with a priori Design-Time Knowledge (13)

flowchart TD trig(["runs on schedule or request"]):::trigtime s0[["search web reddit and x"]]:::mi s1["filter out irrelevant results"]:::task s2["ai writes executive briefing"]:::task s3["send and log briefing"]:::svc trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"written briefing on customer feedback"/]:::out pay{{"understand customer pain without manual research"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceRuns once per itemResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Social Media ManagementSEO & Search OptimizationEmail AutomationSpreadsheet & Database OpsResearch & Market IntelligenceSurvey & Feedback
Connects
GmailGoogle SheetsRedditSerpAPIAnthropic

The problem it solves

Feedback about your business is scattered across review sites, Reddit threads, and social posts, and reading through all of it yourself isn't realistic. You end up making decisions without a clear sense of what customers are actually frustrated about.

Who it fits

Service businesses that want to spot recurring customer complaints without manual research.

How it works

  1. Starts on a schedule or whenever you submit a request
  2. Searches the web, Reddit, and X for mentions relevant to your business
  3. Filters out low-quality or irrelevant results
  4. AI reviews everything and writes an executive-style briefing
  5. Sends the briefing to you and logs it in a spreadsheet
What you get

Customer complaints summarized before they escalate

You get a plain-English briefing on what customers are saying about your business across the web, Reddit, and X, delivered straight to your inbox.

What you get

A written briefing on customer pain points, plus a spreadsheet log of findings.

What you need

An Anthropic API key, a SerpAPI account, and a Gmail account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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