Run customer support and orders through a chatbot and spreadsheet

A chatbot checks stock, answers customer questions, and places orders using nothing but a single spreadsheet.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"customer sends message"]:::trig s0[("check current stock levels")]:::store s1["reply to customer"]:::task trig --> s0 gx{"× question or order request"}:::gate s0 --> gx p00["answer availability question"]:::task gx -->|"product question"| p00 p10["record order"]:::task gx -->|"order request"| p10 p11["update stock count"]:::task p10 --> p11 jn{"○ send reply"}:::gate p00 --> jn p11 --> jn jn --> s1 out[/"answered question or confirmed order"/]:::out pay{{"handles sales and support solo"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff

Starts itA stepA record or sheetOne path onlyPaths rejoinResultPayoff

Build size

Standard

A mid-size build with several tools working together.

Business functions

AI Agents & Autonomous SystemsAI Chatbots & AssistantsSpreadsheet & Database Ops

Connects

Google SheetsOpenAI

The problem it solves

Answering the same product questions over and over eats into your day, and it's easy to lose track of stock levels when orders come in through chat. As a solo business owner, you don't have the time or budget for a full support team.

Who it fits

Solopreneurs or small webshop owners who handle customer questions and orders themselves.

How it works

A customer sends a question or order request to the chatbot
The assistant checks current stock levels in a spreadsheet
It answers questions about product availability
When a customer orders, it records the order and updates the stock count
The customer gets a reply confirming availability or their order

Quick estimate

What it is worth to you

Your numbers, your hourly cost. We add nothing hidden.

Customer questions/orders you answer in chat per week

per week

Minutes spent checking stock and replying per one

minutes

Your loaded hourly cost

$ per hour

0Hours freed per month

0Value per year at your hourly cost

Assumes the chatbot fully handles the exchange without you needing to double check stock or the reply.

What you get

Answered customer questions and confirmed orders, with stock automatically kept up to date.

What you need

A Google Sheets account and an OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook