Route happy customers to Google Reviews and catch complaints privately

flowchart TD trig>"customer scans qr code"]:::trig s0(("customer messages bot")):::human s1["send review filter link"]:::task s2(("customer submits rating")):::human s3["send reminder if unopened"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× rating four stars or higher"}:::gate s2 --> gx p00["post review on google"]:::task gx -->|"four stars or more"| p00 p10["submit private feedback form"]:::task gx -->|"below four stars"| p10 p00 --> s3 p10 --> s3 lp{"one reminder after 23 hours"}:::gate s3 --> lp lp -. "resend link if unopened" .-> s1 lp -->|"finished"| out out[/"more public reviews and logged complaints"/]:::out pay{{"protects rating while capturing complaints privately"}}:::pay out --> pay s2 -. "retries on failure" .-> s2 classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff