Sort and route incoming requests to the right team automatically

Reads each incoming item, checks it against your rules, and sends it down the right path without anyone touching it.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"new request arrives"]:::trig s0["receive incoming item"]:::task s1["classify urgent or standard"]:::task s2["route to final team"]:::task trig --> s0 s0 --> s1 gx{"× urgent or standard item"}:::gate s1 --> gx p00["handle as urgent"]:::task gx -->|"urgent item"| p00 p10["handle as standard"]:::task gx -->|"standard item"| p10 jn{"○ merge back together"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"items sorted and routed correctly"/]:::out pay{{"consistent handling without manual sorting"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyPaths rejoinResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
General Automation
Connects
Internal systems

The problem it solves

New requests, orders, or tickets come in different shapes, and someone has to look at each one and decide what to do with it. Sorting them by hand is slow and inconsistent, especially when there are several possible outcomes.

Who it fits

Any small business that receives a steady stream of requests, orders, or tickets that need to be sorted by type before they're handled.

How it works

  1. A new item comes in
  2. It's checked against a simple rule, like whether it is urgent or standard
  3. Items are grouped back together after being handled separately
  4. A more detailed check routes each item to one of several destinations
  5. Each item ends up organized and ready for the right team to act on
What you get

Requests sorted straight to the right team

You get every incoming request checked against your rules and routed straight to the right team without anyone touching it.

What you get

A cleanly sorted set of items, each routed to the correct destination automatically.

What you need

No extra accounts required; it runs entirely within your existing internal system.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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