Track Stripe disputes and notify customers automatically

New Stripe disputes get logged, matched to payment records, and customers are emailed automatically.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Sequence (1) · Exclusive Choice (4)

flowchart TD trig(["scheduled dispute pull from Stripe"]):::trigtime s0[("log dispute to sheet")]:::store s1["email customer notification"]:::svc s2["search payments sheet for match"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× matching payment found"}:::gate s2 --> gx p00["update payment record"]:::task gx -->|"match found"| p00 p10["no update made"]:::task gx -->|"no match found"| p10 p00 --> out p10 --> out out[/"dispute logged and customer notified"/]:::out pay{{"no disputes falling through cracks"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetOne path onlyResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Email AutomationMessaging & NotificationsSpreadsheet & Database Ops
Connects
StripeGoogle SheetsGmail

The problem it solves

When a customer disputes a charge, you have to dig through Stripe, update your own records by hand, and remember to let the customer know what's happening. Disputes that slip through the cracks confuse customers and cost your team time chasing down details.

Who it fits

Finance and support teams that handle payment disputes and need customers kept in the loop.

How it works

  1. The process starts by pulling the latest disputes from Stripe
  2. Dispute details are cleaned up and logged to a disputes sheet
  3. The customer is emailed with the dispute amount, status, and response deadline
  4. The system searches your payments sheet for the matching transaction
  5. If found, that payment record is updated with the dispute details
Quick estimate

What it is worth to you

Your numbers, your hourly cost. We add nothing hidden.

per month
minutes
$ per hour
0Hours freed per month
0Value per year at your hourly cost

Assumes freed time goes to other work and does not include any change in dispute win rates.

What you get

An up-to-date dispute log, updated payment records, and an automatic customer notification email.

What you need

A Stripe account, a Google Sheets account, and a Gmail account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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