Send daily reminders for your pending support tickets to Teams

Checks your assigned support tickets every morning and sends a Teams message listing what's still pending.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig(["every morning"]):::trigtime s0["check ticketing system"]:::svc s1["filter tickets by org and date"]:::task s2["send teams message"]:::task trig --> s0 s0 --> s1 s1 --> s2 out[/"daily teams reminder message"/]:::out pay{{"fewer missed ticket deadlines"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & Notifications
Connects
GLPIMicrosoft Teams

The problem it solves

Keeping track of which support tickets are still open means logging into your ticketing system and checking manually every day. Tickets slip through the cracks when you're busy, and deadlines get missed.

Who it fits

A support technician or IT team that tracks tickets in GLPI and communicates over Microsoft Teams.

How it works

  1. Runs automatically every morning
  2. Checks the ticketing system for tickets assigned to you that are still in progress
  3. Filters to tickets within your organization and date range
  4. Sends a Teams message listing each ticket's title, ID, and due date
What you get

A clear morning view of what's still open

You get a Teams message every morning listing your assigned support tickets that are still pending, with due dates.

What you get

A daily Microsoft Teams message summarizing your pending support tickets.

What you need

A GLPI ticketing account with API access and a Microsoft Teams account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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