Keep Zendesk contacts updated with Shopify order details

flowchart TD trig>"customer data updated in Shopify"]:::trig s0["search Zendesk for matching contact"]:::task s1["combine order data with contact"]:::task s2["save updated contact record"]:::task trig --> s0 s0 --> s1 gx{"× contact already exists"}:::gate s1 --> gx p00["update record"]:::task gx -->|"existing contact"| p00 p10["create record"]:::task gx -->|"new contact"| p10 jn{"○ contact saved"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"Zendesk contact updated with order details"/]:::out pay{{"support agents see full order history"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff