Add a website chatbot with memory and live web search

Answers visitor questions on your website, remembers the conversation, and looks things up online when it doesn't know.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"visitor sends chat message"]:::trig s0["read message and history"]:::task s1["check if answer is known"]:::task s2["write conversational reply"]:::task trig --> s0 s0 --> s1 gx{"× does it already know the answer"}:::gate s1 --> gx p00["use existing knowledge"]:::task gx -->|"already knows"| p00 p10["search the web"]:::task gx -->|"needs lookup"| p10 jn{"○ compose the reply"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"instant answer shown in chat"/]:::out pay{{"fewer visitors leave unanswered"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyPaths rejoinResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
AI Agents & Autonomous SystemsAI Chatbots & Assistants
Connects
OpenAI

The problem it solves

You lose visitors who leave your site because no one answers their question fast enough, especially outside business hours. Basic chatbots forget what a visitor just said and can't answer anything outside a fixed script.

Who it fits

Business owners who want a website assistant that can answer questions and hold a real conversation.

How it works

  1. A visitor sends a message through your website chat
  2. The AI reads the message along with the earlier conversation
  3. If it doesn't already know the answer, it searches the web
  4. It writes a natural, conversational reply
  5. The visitor sees the answer right away in the chat window
What you get

Visitors who get an answer without waiting

You give website visitors a conversational assistant that remembers the chat and looks things up online when it needs to.

What you get

An instant, context-aware reply to every visitor question, day or night.

What you need

An OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Back to the AI Playbook