Triage and route support tickets automatically with AI

flowchart TD trig>"customer message received"]:::trig s0["AI summarizes and scores urgency"]:::svc s1["route ticket to right team"]:::task s2["reply to customer automatically"]:::svc s3[("log summary in spreadsheet")]:::store trig --> s0 s1 --> s2 s2 --> s3 gx{"× urgency and category"}:::gate s0 --> gx p00["post to Slack channel"]:::task gx -->|"routine ticket"| p00 p10["send to CRM queue"]:::task gx -->|"complex ticket"| p10 jn{"○ continue processing"}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"ticket routed and customer replied"/]:::out pay{{"faster triage without manual review"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff