Sort support emails and draft FAQ replies automatically

Reads incoming support emails, matches them to your approved FAQ answers, and saves a draft reply in Gmail for you to check before sending.

How the work actually flows

A straight line. Runs once per each waiting support email.

Pattern: Sequence (1) ยท Multiple Instances without Synchronization (12)

flowchart TD trig(["every 15 minutes scheduled check"]):::trigtime s0[["check for waiting emails"]]:::mi s1["match question to FAQ list"]:::task s2["AI drafts reply"]:::task s3["save draft and relabel"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"ready to send draft per email"/]:::out pay{{"cuts drafting time keeps human review"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRuns once per itemResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsEmail AutomationSpreadsheet & Database OpsCustomer Support & Ticketing
Connects
GmailGoogle SheetsGemini

The problem it solves

Your inbox fills up with the same handful of questions every day, and typing out the same answer over and over eats your time. You still want every reply checked before it goes out, but drafting from scratch for each email is tedious.

Who it fits

A small support team that fields repetitive customer questions by email.

How it works

  1. Every 15 minutes, the system checks a folder of waiting support emails
  2. It cleans up each email and compares the question to your approved FAQ list in Google Sheets
  3. AI drafts a friendly reply using only your pre-approved answers
  4. The draft is saved in Gmail and the email is relabeled so you know it's ready to review
What you get

Replies ready for you to approve

You get draft replies to common support questions prepared in Gmail using your approved FAQ answers, ready for you to send.

What you get

A ready-to-send draft reply sitting in Gmail for each FAQ email.

What you need

A Google Workspace account (Gmail and Google Sheets) and a Gemini API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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