Turn WooCommerce reviews into an automatic sentiment summary

Reads new WooCommerce reviews, scores each one's sentiment with AI, and posts a team summary to Slack.

How the work actually flows

A straight line. Runs once per each new review.

Pattern: Sequence (1) ยท Multiple Instances with a priori Design-Time Knowledge (13)

flowchart TD trig(["scheduled check for new reviews"]):::trigtime s0[["score review sentiment"]]:::mi s1[("save review to airtable")]:::store s2["count sentiment categories"]:::task s3["post summary to slack"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"sentiment summary posted to team"/]:::out pay{{"spot review trends fast"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRuns once per itemA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
E-commerce & ProductMessaging & NotificationsSpreadsheet & Database OpsReporting & AnalyticsSurvey & Feedback
Connects
WooCommerceOpenAIAirtableSlack

The problem it solves

New product reviews come in constantly, but nobody has time to read every single one to spot a trend. A few angry reviews can slip by unnoticed until a customer complains loudly, or a product's reputation quietly slides before anyone at the company notices.

Who it fits

E-commerce teams and online store managers who sell through WooCommerce.

How it works

  1. On a schedule, the system checks your WooCommerce store for new reviews
  2. Each review is sent to AI to be scored as positive, neutral, or negative
  3. The review and its sentiment score are saved to Airtable
  4. The system counts how many reviews fall into each category
  5. A summary of positive, neutral, and negative reviews posts to Slack
What you get

Customer sentiment trends visible at a glance

You get a clear summary of how customers feel about your products, sorted into positive, neutral, and negative themes for your team.

What you get

A running log of every review in Airtable and a Slack summary showing overall customer sentiment.

What you need

A WooCommerce store, an OpenAI account, an Airtable account, and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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