Run a lightweight support desk through Telegram and a database

flowchart TD trig>"customer messages the bot"]:::trig s0[("look up existing ticket")]:::store s1["identify request type"]:::task trig --> s0 s0 --> s1 gx{"× new request or status check"}:::gate s1 --> gx p00["create ticket with unique ID"]:::task gx -->|"new request"| p00 p01["send confirmation with ticket number"]:::task p00 --> p01 p10["retrieve ticket status"]:::task gx -->|"status check"| p10 p11["reply with current status"]:::task p10 --> p11 p01 --> out p11 --> out out[/"tracked ticket with checkable status"/]:::out pay{{"organized support without paid helpdesk"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff