Automatically triage and route tenant complaints by urgency

flowchart TD trig>"tenant complaint submitted"]:::trig s0["classify complaint urgency"]:::task s1["send acknowledgment email"]:::svc s2[("log complaint in sheet")]:::store trig --> s0 s1 --> s2 gx{"× is complaint urgent"}:::gate s0 --> gx p00["alert team in slack"]:::task gx -->|"urgent complaint"| p00 p01["create follow up task"]:::task p00 --> p01 p10["continue standard process"]:::task gx -->|"routine complaint"| p10 jn{"○ back to standard flow"}:::gate p01 --> jn p10 --> jn jn --> s1 out[/"complaints triaged and logged instantly"/]:::out pay{{"faster response to urgent issues"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff