Run an automated chatbot inside Bitrix24

Automatically responds to messages and events in Bitrix24 through a fully customizable chatbot.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5) · Transient Trigger (23)

flowchart TD trig>"chat message or event received"]:::trig s0["receive incoming event"]:::svc s1["verify and check request"]:::task s2["identify event type"]:::task s3["send automatic response"]:::svc trig --> s0 s0 --> s1 s1 --> s2 gx{"× what type of event"}:::gate s2 --> gx p00["handle new message"]:::task gx -->|"new message"| p00 p10["handle new member"]:::task gx -->|"member joined room"| p10 jn{"○ before responding"}:::gate p00 --> jn p10 --> jn jn --> s3 out[/"automatic reply sent in chat"/]:::out pay{{"faster response without staffing chat"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyPaths rejoinResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Chatbots & AssistantsAPI & Webhook Integration
Connects
Bitrix24

The problem it solves

Watching every incoming chat message and responding to routine questions or events by hand slows your team down. Without an automatic first response, simple requests wait longer than they should.

Who it fits

Teams using Bitrix24 who want automatic responses to common chat events and messages.

How it works

  1. An incoming message or event from Bitrix24 is received
  2. The request is checked and verified
  3. The event type is identified, such as a new message or a new member joining
  4. An automatic response is sent back through Bitrix24
What you get

Instant replies inside every Bitrix24 conversation

You get instant, always-on replies to every message and event happening inside your Bitrix24 workspace around the clock.

What you get

Automatic replies and actions inside your Bitrix24 chat, without a person watching the screen.

What you need

A Bitrix24 account with webhook access enabled.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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