Collect and score customer testimonials automatically

The system watches for mentions and form submissions, scores the sentiment, and saves good testimonials to Strapi.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"mention or form submission received"]:::trig s0["collect mention or submission"]:::task s1["ai analyzes sentiment"]:::task trig --> s0 s0 --> s1 gx{"× positive or negative feedback"}:::gate s1 --> gx p00["save as testimonial"]:::task gx -->|"positive feedback"| p00 p10["discard feedback"]:::task gx -->|"negative feedback"| p10 p00 --> out p10 --> out out[/"vetted testimonial saved to strapi"/]:::out pay{{"ready to use testimonials without manual review"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
API & Webhook IntegrationSurvey & Feedback
Connects
StrapiTwitterGoogle Cloud Natural Language

The problem it solves

Great customer feedback shows up scattered across social media and web forms, and you rarely have time to comb through it for testimonials you can actually use. Good quotes get lost instead of ending up on your website.

Who it fits

Marketing teams who want to collect and vet customer testimonials without manually reading every mention.

How it works

  1. The system checks for matching mentions on social media every 30 minutes
  2. It also listens for new website form submissions
  3. AI analyzes the sentiment of each piece of feedback
  4. Positive feedback is saved into Strapi as a testimonial
What you get

Testimonials worth featuring on your site

You get a running collection of positive customer mentions and form submissions, sorted by sentiment and saved for your marketing team to use.

What you get

A growing library of vetted, positive testimonials stored in Strapi, ready to publish.

What you need

A Strapi account, a social media account for monitoring, and access to Google's language analysis tools.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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