Turn resolved support tickets into polished PDF case studies

flowchart TD trig>"support ticket resolved"]:::trig s0["create branded pdf"]:::svc s1["notify team in slack"]:::svc trig --> s0 gx{"+ where to file the case"}:::gate s0 --> gx p00["save pdf to drive folder"]:::task gx -->|"save to drive"| p00 p10["log entry in sheets"]:::task gx -->|"log the record"| p10 jn{"+ both saves complete"}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"pdf case study filed and logged"/]:::out pay{{"reusable knowledge base from solved cases"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff