Send personalized post-purchase emails and WhatsApp texts

flowchart TD trig>"order completed"]:::trig s0["gather order details"]:::task s1["AI writes personalized message"]:::svc s2[("log delivery in sheet")]:::store trig --> s0 s0 --> s1 gx{"+ which channels to send"}:::gate s1 --> gx p00["send email"]:::task gx -->|"email channel"| p00 p10["send WhatsApp message"]:::task gx -->|"whatsapp channel"| p10 jn{"+ before logging"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"personalized thank you delivered"/]:::out pay{{"consistent personal touch at scale"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff