Turn your support form into an AI-triaged inbox with auto-replies

flowchart TD trig>"new support form submitted"]:::trig s0["score urgency and sentiment"]:::task s1["draft tailored reply"]:::task s2["email reply to customer"]:::task s3[("log response for record")]:::store trig --> s0 s0 --> s1 s1 --> s2 gx{"× is the case high priority"}:::gate s2 --> gx p00["alert team in chat"]:::task gx -->|"high priority"| p00 p10["no extra action"]:::task gx -->|"normal priority"| p10 jn{"○ logged for record"}:::gate p00 --> jn p10 --> jn jn --> s3 out[/"personalized reply sent and logged"/]:::out pay{{"faster triage without manual reading"}}:::pay s3 --> out out --> pay esc(("Alerts a person")):::human s2 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff