Automatically collect customer reviews and email a sentiment report

Scrapes new customer reviews, uses AI to analyze sentiment, and emails you a summary report on a schedule.

How the work actually flows

A straight line. Runs once per each review site link.

Pattern: Sequence (1) ยท Multiple Instances without Synchronization (12)

flowchart TD trig(["runs on a schedule"]):::trigtime s0[("pull review links from sheet")]:::store s1[["scrape new reviews"]]:::mi s2[("save reviews to spreadsheet")]:::store s3["analyze sentiment and email report"]:::svc trig --> s0 s0 -->|"one per each review site link"| s1 s1 --> s2 s2 --> s3 out[/"scheduled sentiment report emailed"/]:::out pay{{"spots feedback trends without reading every review"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itAn outside serviceRuns once per itemA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsKnowledge Base & RAGEmail AutomationSpreadsheet & Database OpsReporting & AnalyticsResearch & Market IntelligenceSurvey & Feedback
Connects
AirtableGoogle SheetsGmailGoogle Gemini

The problem it solves

Keeping track of what customers are saying across review sites takes constant manual checking, and it is easy to miss patterns in the complaints or praise. You do not have time to read every review and figure out what people actually think. Without a regular summary, real feedback trends go unnoticed until they become a bigger problem.

Who it fits

Business owners or customer experience teams who want to track review sentiment without reading every review manually.

How it works

  1. Review links are pulled from a tracking spreadsheet
  2. New reviews are scraped and their text, date, and rating extracted
  3. Reviews are saved to a spreadsheet for the record
  4. AI analyzes all reviews for sentiment, praise, and complaints
  5. A summary report is emailed to you on a schedule
What you get

Customer sentiment trends you see without reading every review

You get a clear picture of what customers are praising and complaining about, summarized and emailed to you on a set schedule.

What you get

A spreadsheet of collected reviews and a scheduled email report summarizing sentiment and key themes.

What you need

An Airtable account, a Google Sheets account, a Gmail account, and access to Google Gemini AI.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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