Notify your team in Slack the moment an incident is logged

Checks ServiceNow for new incidents and posts the details to Slack automatically, so nobody has to keep checking.

How the work actually flows

A straight line. Runs once per each new incident.

Pattern: Sequence (1) ยท Multiple Instances with a priori Run-Time Knowledge (14)

flowchart TD trig(["every few minutes"]):::trigtime s0["check for new incidents"]:::svc s1["format incident details"]:::task s2[["post incident to slack"]]:::mi trig --> s0 s0 --> s1 s1 -->|"one per each new incident"| s2 out[/"real time incident alert"/]:::out pay{{"faster response without watching a screen"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceRuns once per itemResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & Notifications
Connects
ServiceNowSlack
Featured in

The problem it solves

Nobody wants to sit refreshing ServiceNow waiting for new incidents to appear. Delays in noticing a new ticket mean slower response times and frustrated customers.

Who it fits

IT operations teams who track incidents in ServiceNow and coordinate in Slack.

How it works

  1. Runs automatically every few minutes
  2. Checks ServiceNow for newly created incidents
  3. Sorts and formats the incident details
  4. Posts a message to your Slack channel
What you get

Incidents your team hears about instantly

Your team sees new ServiceNow incidents posted straight to Slack the moment they're logged.

What you get

A real-time Slack notification with the new incident's details.

What you need

A ServiceNow account and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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