Let AI answer customer chats in Kommo automatically

Connects an AI agent to your Kommo inbox so it can read and reply to customer messages for you.

How the work actually flows

A straight line. A person is alerted when a step fails.

Pattern: Sequence (1)

flowchart TD trig>"new customer message arrives"]:::trig s0["read and transcribe message"]:::svc s1["check conversation history"]:::task s2["generate reply with ai"]:::svc s3["send reply in chat"]:::svc trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"instant ai reply sent"/]:::out pay{{"faster responses without added staff"}}:::pay s3 --> out out --> pay esc(("Alerts a person")):::human s2 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA personResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsAPI & Webhook Integration
Connects
KommoOpenAI

The problem it solves

Your team spends a lot of time answering the same kinds of customer questions across chat, and response times slip whenever things get busy. You want customers to get a fast, helpful reply without someone having to type it out every time.

Who it fits

A customer support or sales team using Kommo to manage conversations across channels like WhatsApp, Telegram, or Facebook.

How it works

  1. A new message in any connected Kommo chat triggers the automation
  2. AI reads the message, including voice notes converted to text
  3. It checks conversation history so replies stay consistent
  4. AI generates and sends a reply back into the Kommo chat
  5. Any conversation can be handed off to a person at any time
What you get

Chats answered instantly until you step in

Customer messages in Kommo get read and answered by AI, with a person able to take over any time.

What you get

An automatic, context-aware reply sent back to the customer in Kommo.

What you need

A Kommo account and an OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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