Automatically triage support emails by urgency and alert your team

flowchart TD trig(["checks inbox every minute"]):::trigtime s0["check inbox for new emails"]:::svc s1[["score each email"]]:::mi s2["alert team if critical"]:::svc s3[("log every ticket")]:::store trig --> s0 s0 -->|"one per one per new email"| s1 s2 --> s3 gx{"× is ticket critical"}:::gate s1 --> gx p00["send instant slack alert with reply"]:::task gx -->|"critical ticket"| p00 p10["no immediate alert"]:::task gx -->|"routine ticket"| p10 jn{"○ log the ticket"}:::gate p00 --> jn p10 --> jn jn --> s2 out[/"critical tickets alerted instantly"/]:::out pay{{"no urgent complaint goes unnoticed"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff