Escalate unresolved maintenance requests automatically

flowchart TD trig>"new maintenance request submitted"]:::trig s0["classify urgency with ai"]:::task s1[("log request status")]:::store s2["check resolution deadline"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× resolved within time window"}:::gate s2 --> gx p00["close request no escalation"]:::task gx -->|"resolved in time"| p00 p10["escalate to team"]:::task gx -->|"deadline missed"| p10 p11["send slack and email alert"]:::task p10 --> p11 p00 --> out p11 --> out lp{"resolved or deadline reached"}:::gate s2 --> lp lp -. "rechecks status periodically" .-> s1 lp -->|"finished"| out out[/"overdue requests automatically escalated"/]:::out pay{{"no request falls through the cracks"}}:::pay out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff