Triage inbox emails and draft replies by urgency

Reads each new email, sorts it by type and urgency, and drafts a reply ready for you to send.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new email arrives"]:::trig s0["categorize email type"]:::task s1["assess urgency"]:::task s2["draft reply matching tone"]:::task s3["send summary and draft for review"]:::svc trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"categorized email with draft reply"/]:::out pay{{"faster response to urgent messages"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Starter

A small build with a couple of connected tools.

Business functions
Email Automation
Connects
Gmail

The problem it solves

Urgent complaints can sit in your inbox next to routine questions with no way to tell them apart at a glance. Writing a reply from scratch for every message slows down the ones that need a fast response most.

Who it fits

A small business or support team handling a shared customer inbox.

How it works

  1. New email arrives in the inbox
  2. The message is categorized by type, such as complaint or inquiry
  3. Urgency is assessed
  4. A draft reply is written matching the tone and situation
  5. A summary with the draft is emailed to you for review
What you get

Replies drafted and sorted by urgency

You get every inbox email sorted by urgency with a matching reply drafted and waiting for your approval.

What you get

A categorized summary of each new email with a ready-to-send draft reply.

What you need

An email account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Score and route new leads automatically with AI and Slack alerts

Reads new leads from email or web forms, scores them with AI, updates your CRM, and alerts your team on Slack.

Advanced

Run A/B tested email campaigns tracked in Google Sheets

Sends A/B tested email campaigns from Gmail, tracks results in Google Sheets, and reports progress in Slack.

Advanced

Read invoices from Gmail and log them to Google Sheets automatically

Pulls invoice attachments out of your inbox, reads the details with AI, and records them in a spreadsheet.

Advanced

Rewrite AI-written content so it reads naturally and human

Takes text you paste in, rewrites it so it sounds natural, then saves it to Google Docs and emails you the result.

Advanced
Back to the AI Playbook