Challenging Inconvenient Data

Tactics of Organizational PoliticsInformation and NarrativeA borderline tactic

A sponsor challenges the methodology and sources behind data that contradicts their case, hard and in the open, holding every source to the same standard, so weak numbers lose their authority before the decision.

Borderline: whether this move is justified depends on the situation, and only the person in it can judge.

An example

Board approval for a costly pivot into workplace software was what the chief executive of a publicly traded office-furniture maker needed, and the chief financial officer's segment reports said the core business was healthier than the pivot story allowed. He believed the reports overstated it, because shared costs were allocated by a method set a decade earlier. At the next board session he put his questions in writing: how freight and showroom costs were allocated, why the order backlog included cancellable orders, and how the reports compared with a market-based view he had commissioned. He asked the chief financial officer to answer each question, and the audit committee to review the consultants' method on the same terms. Two of his three objections held up; the backlog did include cancellable orders. The board approved a smaller pivot with milestones, and finance updated its allocation method.

Why it works

Challenging the method behind contrary data reduces its authority, so the data looks worse, and anyone who keeps citing it must defend its method, which costs effort. Relying on better-checked numbers becomes the easy path. Every internal system has real imperfections, so a hard challenge often finds something genuine. Holding every source to the same standard, in the open, keeps the challenge honest, because the audience can judge the critique on its merits. It depends on standing to ask the questions, real flaws worth raising, and willingness to have one's own sources examined the same way.

The thinking behind it

Carl I. Hovland Hovland and Weiss's The Influence of Source Credibility on Communication Effectiveness (1951) found that a message from a less trustworthy source persuaded far less at first, though weeks later the difference had largely disappeared as people forgot the source. Questioning a data source's method lowers its credibility in the room, which is why the challenge works in the moment, and why a weak challenge fades: the content returns once the doubt about its source is forgotten.

Irving L. Janis Janis's Victims of Groupthink (1972) lists, among the symptoms of groupthink, self-appointed guardians who screen the leader from unwelcome information. A sponsor who attacks only inconvenient data is acting as that kind of guardian for a board. Holding every source to the same standard, the sponsor's own included, keeps the challenge on the side of realistic appraisal.

When it fits

Contrary data resting on a method you have specific reasons to doubt fits this move: an old allocation scheme, a stale definition, a sample that no longer represents the business. You need the standing to challenge it in the forum where it is used, specific questions, and the willingness to put your own supporting numbers under the same scrutiny.

How to use it well

Put the questions in writing, specifically: which allocation, which definition, which sample, and why it matters to the conclusion. Raise them in the forum where the data is used, with its custodians present and given time to answer. Ask for the same review of any source that supports you, by the same reviewer. Accept the answers that hold, and change your position where your objections fail. If you commission an outside view, publish its method too. Keep the tone factual in the room, and the questions in the minutes.

  • Challenge the method and leave the custodians' character out of it.

What it costs and where it backfires

Attacking a finance team's numbers strains the relationship with the people whose numbers you will need next quarter, and an objection that fails costs you credibility with the board. The move crosses onto the wrong side when only inconvenient data is questioned while supportive sources go unexamined, when doubts are raised by insinuation and never put as specific questions, or when the custodians are described as outdated to discredit them. By then the challenge is about the data's right to be heard, and directors who notice will discount you.

When it is used on you

Defend the source by answering each question in writing, specifically, and by fixing any real flaw quickly. Ask that the sponsor's supporting sources receive the same review in the same meeting. An independent steward such as internal audit or the audit committee can defend a sound method in public.

Back to the catalog