Cost-of-Doing-Business Narrative

Tactics of Organizational PoliticsInformation and NarrativeA tactic to guard against

Layoffs, quality problems, and other fallout from a leadership decision are presented as market realities, so the specific choices that caused them, and the people who made them, drop out of the discussion.

An example

Eighteen months after paying $85 million for a podcast network, against the advice of its own finance team, a regional newspaper group cut 140 newsroom jobs. The chief executive's all-hands memo cited structural headwinds across the industry, the advertising cycle, and 'the realities every publisher faces'. It did not mention the acquisition, which had missed its revenue plan by 60 percent. At the town hall, a senior editor asked whether the cuts were connected to the podcast deal. The chief executive said the question showed a misunderstanding of how media businesses work, and the head of communications moved on to the next submitted question. Two weeks later the board approved the executive team's bonuses, describing the layoffs as decisive cost action.

Why it works

Blame shifts to something with no author. The narrative gives everyone a face-saving frame, so bad news can be absorbed without naming a culprit, and accepting it is easy. Holding leadership to account starts to sound naive, since a market force made no decision, so asking seems pointless. And whoever insists on tracing the outcome to specific bets risks being called commercially illiterate. It works when real external pressure lends plausibility, the audience cannot see the decisions that came first, leadership controls the official explanation, and challenging executives is career-limiting. A timeline linking named choices to named outcomes breaks it.

The thinking behind it

Murray Edelman In Constructing the Political Spectacle (1988), Murray Edelman argued that problems are constructed and interpreted for the public, and that those interpretations tend to support established positions. Calling layoffs a market reality is a construction of the problem that leaves leadership's choices out of it. Rebuilding the decision timeline answers the construction with a different account, one that puts named decisions back in.

George A. Akerlof George Akerlof's The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970) explains the advantage of the party that knows what the other side cannot check. Employees and boards often cannot see the decisions that preceded a layoff, so leadership's explanation stands unless someone supplies the missing information. Comparisons with peers in the same market and a list of dated decisions are how that gap is closed.

Warning signs

Announcements of layoffs, closures, or quality problems cite market conditions, the industry, or the realities of running a business, and name no internal decision. Questions connecting the outcome to a specific acquisition, target, or deferral are answered with condescension. Official channels repeat the same phrases. The decisions that preceded the outcome are absent from every account.

How to defend yourself

Rebuild the decision timeline, and keep the argument there.

  • List the specific choices that preceded the outcome, such as an acquisition, a growth target, or deferred maintenance, with dates, approvers, and what each was expected to deliver.
  • Compare the company's results with peers in the same market. If peers fared better, the market explanation weakens.
  • Ask the decision-maker which part of the outcome came from outside forces and which from decisions, and who made those decisions.
  • Bring the timeline to people with standing to use it: the board, an audit committee, an outside analyst, an investor.

Concede what is true about the market. The person who denies real headwinds loses the room, while the one who separates them from choices holds it.

How a leader shuts it down

Require that announcements of bad outcomes name the decisions involved and who made them, alongside any outside causes. Boards should ask for the decision timeline behind every major write-down or layoff. Bonuses that reward decisive action after a failed bet teach everyone that the market explanation works.

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