Credit Poaching

Tactics of Organizational PoliticsBlame, Credit, and ReputationA tactic to guard againstAlso known as Success Siloing

Senior leaders or a favored faction take ownership of ideas and results produced by others, often rivals, which raises their own standing and wears down the people who did the work.

An example

At a packaged-foods manufacturer, a product manager spent a year building the case for a reduced-sugar line of breakfast bars and ran the launch with the supply chain and sales teams. The line beat its first-year volume target by thirty percent. The division head presented the quarterly results to the chief executive using the product manager's deck, without inviting the product manager, and described the line as something the division head had championed from the start. The product manager heard this weeks later from a sales director. In the company newsletter and the write-up for the leadership conference, the marketing group the division head ran received the credit; the supply chain team that had reformulated the recipe at two plants was not mentioned. When the next cross-functional launch was staffed, the supply chain lead asked to be left off.

Why it works

Attaching the senior's name to the result in upward presentations, executive summaries, and board recaps collects the full reputational return on a win they did not produce. The originator's payoff falls, because the visibility and next-assignment pull go elsewhere. Repeated theft raises the cost of continuing to produce, and originators cut effort, leave, or retreat. When a faction controls the write-ups for joint work, every collaboration feeds its record, and the other teams pay the cost of collaborating with no recognition. It works when executives see the work through summaries, the senior controls the upward channel, and claiming one's own credit is considered unprofessional.

The thinking behind it

Erving Goffman In The Presentation of Self in Everyday Life (1956), Goffman separates the front region, where a performance happens before an audience, from the back region where it is prepared. A division head presenting a product manager's deck occupies the front region while the author stays in the back, and the audience credits the performer. Direct exposure to executives moves the originator into the front region, which is the core of the defense.

George A. Akerlof Akerlof's The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970) showed how markets falter when one side knows what the other cannot check. Executives who see work only through summaries cannot verify who produced it, so the person who controls the summary sets the terms. Dated work that predates the senior's involvement, and a credible witness, give the executives something they can check.

Jeffrey Pfeffer Pfeffer's Power in Organizations (1981) locates power in control of resources, information, and the decision process. A faction that decides who presents joint wins, who writes them up, and who drafts the joint reviews controls the information through which credit flows, so every collaboration feeds its record. Contribution measured by person or team, and independent reporting lines, take that control away.

Warning signs

Decks are written by one person and presented by another, and only the presenter is named upward. Originators learn secondhand how their work was described. In joint projects, the same faction's names appear in every presentation, newsletter, and write-up, while contributing teams are missing. Over time, people from other teams start declining to join cross-functional work with that faction.

How to defend yourself

Arguing for credit in public usually costs the originator more than it returns. Build the conditions that make the theft hard.

  • Cultivate direct exposure to the executives who consume your work: a standing update, an invitation to present part of it, a written summary sent under your name.
  • Keep dated written work that predates the senior's involvement: proposals, models, decision memos.
  • Find a sponsor outside the senior's faction who can verify attribution independently, and a credible witness who saw the work done.
  • In joint work, agree at the start who presents what, and push for contribution to be measured by person or team.

If the pattern continues, decide whether the environment is worth staying in. Producers with options tend to leave for places with cleaner attribution, and that loss is the organization's.

How a leader shuts it down

Invite the people who did the work to present it, at least in part. Measure contribution by person and team on cross-functional projects. Use independent reporting lines and a neutral facilitator for post-mortems on joint work, and notice when the same names appear on every win.

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