Friction Hire

Tactics of Organizational PoliticsOutsiders, Boards, and DealsA tactic to guard against

Unable to remove a rival directly, an executive hires a credentialed peer whose known style or positions are bound to clash with the rival, then lets the conflict wear the rival down.

An example

Twice, the chief actuary of a mid-sized property insurer had told the board that the chief executive's planned expansion into coastal homeowners' coverage was underpriced. She reported to the audit committee on reserves and could not easily be removed. In the spring the chief executive hired a chief risk officer from a fast-growing competitor, a known advocate of growth backed by catastrophe reinsurance who had written publicly against conservative reserving. His mandate overlapped hers on pricing review. Within two months every pricing decision came back for debate in the executive committee, her team was fielding parallel data requests from his, and two of her senior actuaries had taken offers elsewhere. The chief executive called it healthy tension. In her annual review, he asked whether she still had the capacity to lead the function.

Why it works

Nobody has to fire anyone. The hire makes holding the position look worse, because authority is contested in every meeting, decisions get relitigated, and the rival's team is unsettled. It also makes holding on costly in time, political capital, energy, and reputation, since visible conflict reads as weakness whoever is right. The tactic depends on a hire with real credentials and a defensible mandate, a target who cannot be removed directly, an organization that tolerates visible conflict at the top, and a target without sponsors or board access to counter it.

The thinking behind it

Jeffrey Pfeffer Power as structural position, from Power in Organizations (1981): power comes largely from position in the structure, including control of the decision process and centrality in networks of dependence. A peer with an overlapping mandate contests the incumbent's control of decisions in every meeting, eroding power without any formal demotion. Written decision rights restore the structure, which is why the defense asks for them.

Lee Ross The fundamental attribution error, from The Intuitive Psychologist and His Shortcomings: Distortions in the Attribution Process (1977): observers explain behavior by personal traits and underestimate the situation, even when its pressures are plain. When an engineered conflict runs for months, onlookers read the incumbent's struggle as weakness and overlook the setup. Naming the structure early gives them the situational explanation before the trait explanation sets in.

Warning signs

A new peer arrives whose documented prior positions are publicly at odds with yours and whose mandate overlaps your own. Your decisions start being relitigated in meetings. Leadership lets the conflict run and describes it in positive terms. Your team fields duplicate requests, and recruiters start calling your people. The executive who made the hire stays out of the disputes.

How to defend yourself

Name the setup early, plainly, and outside the conflict itself: to the board, a sponsor, a mentor, or a senior peer in human resources. Once the conflict is established, it is hard to describe it as anything other than a personality clash.

  • Document how the new role and mandate were defined, who pushed for them, and where they overlap yours.
  • Ask for written decision rights that settle the overlap.
  • Keep your own conduct in the disputes measured and on the record.
  • Tell your team what is happening and what you are doing about it.

A hire that looks engineered invites board scrutiny, so make the engineering visible.

How a leader shuts it down

Watch for new roles whose mandates overlap an incumbent's and whose holders are known to disagree with that incumbent. Settle decision rights when the role is created. Don't let conflict at the executive level run on as healthy tension: intervene, decide, and assign. When a hire's main effect falls on someone else's position, ask who pushed for it and why.

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