HR Hit Job

Tactics of Organizational PoliticsMeetings and ProcedureA tactic to guard against

Performance plans, minor policy breaches, or solicited complaints become the pretext to sideline or fire someone politically inconvenient, so a political removal looks like routine process.

An example

In March the director of revenue management at a resort hotel group told the executive committee that the new pricing system the commercial chief had championed was losing about four percent of room revenue, and showed the numbers. She had six years of strong reviews. In April her manager raised, for the first time, that her reports were often late. In May HR opened a performance improvement plan citing missed deadlines and a complaint from a front-office manager, who later said HR had asked him whether he had any concerns about her. A policy breach was added: she had shared a pricing file with a former colleague at a sister property. Each item was written up properly, and none of the documents mentioned the pricing system. The case for ending her employment, as presented to the chief people officer in August, explained only why the file now required action.

Why it works

Paperwork makes removal easy: a performance plan, a few documented infractions, and a corroborating complaint turn what would be a costly political firing, with retaliation claims and board questions, into routine process. Keeping the person looks worse once the file exists, since the plan marks them, peers keep their distance, and their word counts for less in any dispute. And not acting becomes costlier, because ignoring a documented plan looks like theater and invites inconsistency claims later. Behind it sit an HR function that sides with management, policies broad enough that anyone breaches something, and months in which to build a pattern.

The thinking behind it

Erving Goffman Goffman's Frame Analysis: An Essay on the Organization of Experience (1974) holds that people make sense of events through frames, and defines a fabrication as the deliberate management of activity so that others form a false belief about what is going on. An HR hit job is a fabrication framed as routine performance management. Asking what affirmative case supports the removal tests the frame, because routine cases have one and pretextual ones do not.

Lee Ross Ross's The Intuitive Psychologist and His Shortcomings: Distortions in the Attribution Process (1977) named the fundamental attribution error: observers explain others' behavior by personal traits and underrate the situation. A file of late reports and a solicited complaint invites observers to see a weak performer and overlook a manager who began finding fault only after a dissent. A dated record of the timing puts the situation back in view.

Warning signs

Soon after the employee dissented or raised a problem, a performance plan opens, with no earlier record of performance issues. Verbal criticism appears suddenly and stays out of writing until the file is assembled. Complaints arrive that HR appears to have solicited. Minor, common breaches are written up for this person alone. The case explains why the file requires action and makes no argument that the removal is good for the company.

How to defend yourself

If you are the target, start your own file the day you dissent, before any plan opens.

  • Save emails and documents that show your work and the timing of the dissent, and keep a dated log of conversations and changes in how you are treated.
  • Ask for written confirmation of any verbal feedback, politely and promptly.
  • Ask whether the cited policies are enforced on others the same way.
  • Talk to employment counsel early, especially if your dissent concerned a legal, safety, or financial issue.
  • Ask sponsors who know your work to say so, in writing if they will.

If you are an observer, ask what affirmative case is being made for the removal.

How a leader shuts it down

Require every performance-based removal to state the positive case: why the change is good for the company, beyond what the file says. Have someone outside the chain review plans that open within months of a dispute or a dissent. Check whether cited policies are enforced evenly. A removal with no affirmative case behind it is almost always pretextual, and the people watching will draw that conclusion.

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