Retreat and Return

Tactics of Organizational PoliticsTiming and MomentumA borderline tactic

After a public defeat, leadership withdraws a contested initiative, then brings it back later in revised form under its own name, once the coalition that stopped it has moved on.

Borderline: whether this move is justified depends on the situation, and only the person in it can judge.

An example

Store managers at a national pharmacy chain had stopped a centralized labor-scheduling program in the spring, forty of them signing a letter that two regional directors backed. The head of store operations withdrew it at the May conference and said so plainly. Over the next fourteen months two things changed: a new forecasting tool proved itself in the pharmacy departments, and half the managers who had signed the letter moved on or retired. The program came back the following July under the same name, with the word revised on the cover. Its first page listed the six objections from the letter and what had changed for each, including a manager override that needed no ticket. Three of the original signers had helped write the revision. The executive committee approved it in one meeting, and the regional directors who had backed the letter asked for their regions to go first.

Why it works

Withdrawing lets the opposition stand down, and a coalition that has won tends to disperse, so the later revision lands more easily against an audience whose attention has moved on. A revision that answers the original objections makes renewed opposition look worse, since the stated grievances have been met. Opponents who still refuse look as if they object to the change itself, which raises their cost with neutral observers. It depends on opposition held together by a coalition, on time for circumstances and people to change, and on the authority to bring the proposal back.

The thinking behind it

Mark Granovetter Threshold Models of Collective Behavior (1978) treats each person as having a threshold, the number of others who must act before he or she will join, so a collective outcome depends on who goes first. A coalition that has won and dispersed has to be rebuilt from its first movers. When the revised program returns, the people with the lowest thresholds have often moved on, and the rest wait to see who objects first.

Mancur Olson The Logic of Collective Action: Public Goods and the Theory of Groups (1965) explains why large groups that would all benefit from a common goal often fail to act: each member gets the benefit whether or not he or she pays the cost of organizing. Forty store managers who stopped one program had paid that cost once. Asking them to pay it again for a revision that answers their objections is a much harder sell.

When it fits

Initiatives defeated by a coalition, where the underlying case still holds and the objections can be answered, are the candidates. You need the authority to bring the proposal back, the patience to wait a year or more, and a real willingness to change the parts people objected to.

How to use it well

Withdraw cleanly. Say it is withdrawn, and run no pieces of it under other names while you wait.

  • Record each objection exactly as the opposition made it.
  • Use the time to fix what was wrong and to gather evidence, such as a pilot elsewhere or results from a related tool.
  • Bring it back under its own name, marked as a revision, with a page that answers each original objection.
  • Invite some of the original opponents to shape the new version.

Expect the people who remember the first round to read every line, and write the revision to hold up to that.

What it costs and where it backfires

Coming back costs credibility if the revision looks cosmetic: the opposition reads it as the same program with a new cover and remobilizes faster the second time, with the first letter as its template. Each return also teaches people that a public defeat is temporary, which makes your later concessions worth less. The move needs no deception as long as it is announced as a revision. Splitting the program into pieces under unrelated names, so opponents cannot see it returning, conceals it from people entitled to know, and that version gets found.

When it is used on you

When a defeated program returns, compare it line by line with the original and with your objections. Credit real changes and name the cosmetic ones. Keep the coalition's records from the first round, because an opposition with a memory remobilizes quickly.

Back to the catalog