If someone calls in sick and someone else has to do their job, it’s helpful to have a well-written, detailed procedure to follow. If your people know what to do, when to do it, how to do it, and how to avoid doing it wrong, you can save a lot of time and effort and reduce frustration.
Writing good procedures takes time and effort, but it is worth it when you see the results. Your people will be happier and your organization will run more smoothly. So next time your team is struggling with a task or feeling frustrated by a repeated mistake, that’s an indication that it’s time to draft a new procedure and add it to your training library.