Works
- Improving Performance: How to Manage the White Space on the Organization Chart, 1990
In Thinking Tools
Known for
Cofounder, with Geary A. Rummler, of the Rummler-Brache Group, a process management consultancy. Their book Improving Performance views an organization as a system of processes and maps the handoffs between functions, the white space on the organization chart, where performance is often lost.